Frequently Asked Questions

What is Mulberry silk?

Mulberry silk is considered the highest-quality, most luxurious, and durable silk available, produced by Bombyx mori silkworms that feed exclusively on white mulberry tree leaves.

• It's long, strong, and uniform fibers.

• soft, hypoallergenic, naturally white, and breathable fabric.

• Raw Mulberry silk of the highest grade has almost no impurities.

What is Grade 6A?

Grade 6A represents the highest quality, longest, and finest threads, which are not only highly durable but also incredibly smooth to the touch, making them a preferred choice for various applications in the fabric industry. These threads ensure a beautiful finish and exceptional strength in all finished products.

✨MATERIAL & BENEFITS

How to order LadyKnot products?

You can order directly through our website! Just add your favorites to the cart and follow the checkout prompts. You’ll receive an order confirmation email immediately after your purchase.

How long will it take to get my order?

Processing Time:

• 1–2 business days.

• Shipping Time: Once shipped, standard delivery usually takes 3–7 business days, depending on your location.

📦ORDERS & PAYMENTS

Can I change or cancel an order after it’s placed?

We move fast! If you need to change your shipping address or cancel an order, please email us at kash@ladyknot.co.uk within 2 hours. Once an order has been processed for shipping, we unfortunately cannot make changes.

How much does shipping cost?

Shipping is calculated at checkout based on weight and destination. We offer free standard shipping on all orders over 30£!

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Apple Pay.

🚚 SHIPPING & DELIVERY

Currently, we ship all over the UK. We’re looking to expand our reach soon—stay tuned!

As soon as your order heads out the door, we’ll send you a shipping confirmation email with a tracking number and a link to follow its journey.

How can I track my package?

Do you ship internationally?

What if my order arrives damaged?

We take great care in packaging, but accidents happen. If your item arrives damaged, please take a photo and contact us at kash@ladyknot.co.uk within 48 hours of delivery so we can make it right.

Can I change or cancel an order after it’s placed?

We move fast! If you need to change your shipping address or cancel an order, please email us at kash@ladyknot.co.uk within 2 hours. Once an order has been processed for shipping, we unfortunately cannot make changes.

What is your return policy?

We want you to love what you bought! If you aren't satisfied, you can return unused items in their original packaging within 30 days for a full refund (minus shipping costs).

Note: Sale items are final sale.

My tracking says "Delivered" but I don't have my package. What should I do?

Sometimes carriers mark packages as delivered a little early. We recommend waiting 24 hours, checking with neighbors, or looking in "hidden" spots. If it still hasn't appeared, reach out to the carrier directly.

🛠️ ISSUES & RETURNS